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Registration Customer Service Representative Staffing Pool

Company Name:
Civista Health
Registration Customer Service Representative Staffing Pool
Department: Patient Access
Schedule: Staffing Float Pool - 0.0 hrs/pp
Shift: Day/Evening/Night/Every Other Weekend
Hours: Variable schedule
Salary: Grade NE17 $14.50 per hour
Job Details:
Gathers all pertinent demographical and insurance information from the patient. In addition, this position is responsible for ensuring gathered information is entered accurately and expeditiously into the computerized system. Through self directed work, incumbents schedule customers and process registrations for patients entering the healthcare organization through various points of entry, securing all necessary information for internal operations, while introducing customer to the environment. The incumbent also secures necessary signatures, complete billing screens, collect required payments, begin the financial responsibility process by arrange payment methods, assist patients to various departments, answer questions, work closely with other healthcare professionals and outside organizations. You must have the ability to be cross trained to cover various areas of registrations.
Education & Experience:
High school diploma or equivalent required.
Some college preferred.
Minimum two years medical office experience in a healthcare facility or physicians practice required.
Hospital registration experience preferred.
Intermediate computer skills required.
Medical Terminology required within 6 months of employment.
Current work experience requiring interacting with customers.
Licensure & Certification:
Medical Terminology certification required within 6 months of employment.
CHAA certified within 1 year of employment required.

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